Anyone who doubts that can just look at the latest figure that came out from the Land Transport Authority (LTA). They report that Singaporeans called in to them 1.36 million times last year. This means that someone is calling LTA once every 24 seconds to complain about something on the transport system in Singapore.
How the hell is that possible? One complain every 24 seconds for the whole year? Even with the breakdowns on the MRT, that is a ridiculous amount of calls. I don’t know how much the customer service operators of LTA are been paid but whatever it is, they deserved a raise.